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PATIENT FEEDBACK

VISION, MISSION AND VALUE STATEMENTS

Vision Statement

We are accessible and available 24/7 all round the year.

A community in which all people achieve their full potential for health and well-being across the lifespan. We work to be trusted by patients, a valued partner in the community, and creators of positive change.

Mission Statement

Our mission is to be an institution that offers comprehensive quality health care services under one roof through transparent, patient-centric care ensuring patient safety, privacy and dignity.

Values Statement

Our Relationship with the People We Serve:

The patient always comes first. We are dedicated to patient care. We treat each person with respect and dignity. We are compassionate listeners. We hear the issues of our patients, respect them, and do everything in our power to help. We provide patient-centered service. People who come to the Grace Health can expect polite, friendly helpful staff members who relate to each person as an individual, recognizing their history, relationships, culture, and needs. We go the extra mile to meet their expectations. We keep ourselves well educated so that we can apply new developments in our fields. We use innovative approaches to health care and customer service.

Our Approach to Health Care:

We care for the whole person, see the complexity of each person’s life, and believe that addressing a broad range of human needs is the best way to improve a person’s health. We continuously examine the services we provide and what is needed in the community. We look for cracks in the health care system, fill those, and move to fill new ones. When other community resources develop to address those needs, we make intentional decisions to apply our resources differently.